For patients and familiesWhat actually happens
after you enroll.
From the day your clinician signs you up to the day someone calls about a reading — here is the whole thing, in order, with nothing left vague.
In an emergency, call 911. Remote monitoring is not an emergency service and is not watched every second. If you have symptoms that worry you, contact your clinician or seek emergency care.
Setting up takes less than you think.
Nothing here needs a technical skill you do not already have. If any step does not go the way it is described, that is our problem to fix, not yours.
Your clinician enrolls you
Monitoring is part of your existing treatment plan, ordered by the practice that already cares for you. You will be asked to agree to it first — that consent is required, and you can withdraw it at any time.
Your device is shipped
It arrives at your home, already set up for you. There is no app to install, no Wi-Fi password to enter, and nothing to pair. Open the box and it is ready.
You take your first reading
Follow the instructions in the box. The device sends the reading on its own over a cellular connection — you do not have to do anything to transmit it.
Someone confirms it arrived
If your first reading does not come through, we contact you. A device that quietly stops working helps nobody, so the check is on us rather than on you.
Then it mostly gets out of the way.
Most weeks, monitoring should be close to invisible. You take your readings at the times your clinician asked for, and the rest happens without you.
Readings go to your care team
Not into a void. A clinical team reviews them against thresholds your own clinician set for you — not a generic range applied to everyone.
Your visits get better information
Instead of one reading taken in a clinic room, your clinician sees what the last month actually looked like. That changes what they can decide.
Nobody expects perfection
You will miss readings. Everyone does. Missing one is not a problem you need to apologise for — a long silence is just something we will check on.
You hear from a person.
If a reading needs attention, someone contacts you — by phone, not by an automated alert you have to interpret alone. Depending on what they find, that may mean a question, a change your clinician wants to make, or being asked to come in.
What it is not
Monitoring is not an emergency service and is not watched every second of every day. It does not replace calling your clinician, and it never replaces calling 911.
You can stop
You can withdraw from monitoring at any time by telling your practice. You do not need a reason.
A small number of people, not a call centre.
Continuity matters more than availability. You should not have to re-explain your situation every time someone calls.
Your own clinician stays in charge
Neuvora does not replace your practice or make treatment decisions. Your clinician sets the plan and the thresholds; we run the monitoring against them.
A clinical team reviews the readings
Licensed staff, working to the escalation rules your clinician set — not an algorithm deciding on its own whether you are fine.
You can always reach a person
For device problems, questions about a reading, or wanting to stop. Nothing here requires you to navigate an app to get help.
The weeks nobody used to see.
Most of your health happens away from the clinic. Monitoring is simply how those weeks stop being invisible to the people looking after you.
If anything here does not match what your practice told you, trust your practice — they know your situation. This page describes how the programme generally runs.
Still not sure what happens next? Ask before you enrol.
Your practice can walk you through it, and so can we. There is no wrong question here.